> For the complete documentation index, see [llms.txt](https://docs.okup.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.okup.ai/okupai-platform/messaging.md).

# Messaging

All guest communication in one place — automated and live.

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## 💬 Messaging

The **Messaging** section covers everything OkupAI does with guest communication:

* [**Automatic Messages**](/okupai-platform/messaging/automatic-messages.md) — templates and rules that send booking confirmations, check-in instructions, door codes, and review requests without you lifting a finger
* [**Live Messaging**](/okupai-platform/messaging/live-messaging.md) — the unified inbox for chatting with guests across Airbnb, Booking.com, WhatsApp, SMS, and Email, with AI-drafted replies
* [**Communication Channels**](/okupai-platform/messaging/communication-channels.md) — how each channel is connected and what it can send

{% hint style="info" %}
Start with **Automatic Messages** — a good template set answers most guest questions before they are asked, and the inbox stays quiet.
{% endhint %}