💬Live Messaging
Chat with your guests from every platform — in one inbox.
Live Messaging is your unified inbox: every guest conversation from Airbnb, Booking.com, WhatsApp, SMS, and Email arrives in one place, connected to the booking behind it.
Open it via Messaging → Inbox in the left menu.
📥 The Inbox
The inbox is built as three panes, so you always have the full context while replying:
Open Messages (left)
All conversations, newest activity first
Conversation (middle)
The full message history with the guest
Booking Details (right)
The booking behind the conversation
📋 Open Messages (conversation list)
🔍 Search conversations by guest or content
🔵 Unread filter — show only conversations that still need attention
⭐ Starred filter — click the star on an important conversation, then use the filter to find it quickly
Each entry shows the guest name, a channel badge (color-coded per platform), the last message preview, and the time
Conversations refresh in real time — new guest messages appear instantly
✅ Work through many conversations at once
Right-click a conversation for quick actions: Mark as read, Booking details, and See all from guest (all conversations of that guest)
Select several conversations with Shift-click (range) or Ctrl/Cmd-click (add one by one), then right-click → Mark as read to clear them together
Navigate the list with the arrow keys; hold Shift to extend the selection
💬 Conversation view
Full history with the guest, color-coded by channel (Airbnb, Booking.com, WhatsApp, SMS, Email)
A ✓ badge next to the guest name shows that Online Check-In is complete
The property badge shows which unit the conversation belongs to
🌍 On-demand translation — translate any guest message into your dashboard language with one click
No reply needed — close a conversation without answering; it leaves your unread queue
✍️ Replying
Write in the composer and hit Send (or press Ctrl/Cmd + Enter) — the reply goes out on the same channel the guest used
📎 Attachments — send PDFs, images, and videos (with upload progress)
✨ AI draft — one click generates a suggested reply based on the conversation and booking context. Review, edit if needed, send. See AI Advised Answers
📄 Booking Details pane
While chatting, the right pane shows the guest's booking:
Stay dates, guests, prices, and check-in data
📞 Call guest — one click to call the guest's phone number
🔗 Open booking — jump to the full Booking Details page
◀▶ Navigate between the guest's multiple bookings (returning guests, extensions)
Paid Add-ons — displays if the guest has paid for Early Check-In or Late Check-Out
📚 In this section
How the AI reply suggestions work, what context they use, and how to get the best results.
🧭 Related
Messages sent automatically (confirmations, reminders, door codes) → Automatic Messages
Connect and configure your channels → Communication Channels