> For the complete documentation index, see [llms.txt](https://docs.okup.ai/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.okup.ai/okupai-platform/messaging/live-messaging.md).

# Live Messaging

Chat with your guests from every platform — in one inbox.

Live Messaging is your unified inbox: every guest conversation from **Airbnb, Booking.com, WhatsApp, SMS, and Email** arrives in one place, connected to the booking behind it.

Open it via **Messaging → Inbox** in the left menu.

***

## 📥 The Inbox

The inbox is built as **three panes**, so you always have the full context while replying:

| Pane                        | Content                                  |
| --------------------------- | ---------------------------------------- |
| **Open Messages** (left)    | All conversations, newest activity first |
| **Conversation** (middle)   | The full message history with the guest  |
| **Booking Details** (right) | The booking behind the conversation      |

### 📋 Open Messages (conversation list)

* 🔍 **Search** conversations by guest or content
* 🔵 **Unread** filter — show only conversations that still need attention
* ⭐ **Starred** filter — click the star on an important conversation, then use the filter to find it quickly
* Each entry shows the guest name, a **channel badge** (color-coded per platform), the last message preview, and the time
* Conversations refresh **in real time** — new guest messages appear instantly

### ✅ Work through many conversations at once

* **Right-click** a conversation for quick actions: **Mark as read**, **Booking details**, and **See all from guest** (all conversations of that guest)
* Select several conversations with **Shift-click** (range) or **Ctrl/Cmd-click** (add one by one), then right-click → **Mark as read** to clear them together
* Navigate the list with the **arrow keys**; hold **Shift** to extend the selection

### 💬 Conversation view

* Full history with the guest, color-coded by channel (Airbnb, Booking.com, WhatsApp, SMS, Email)
* A **✓ badge** next to the guest name shows that Online Check-In is complete
* The property badge shows which unit the conversation belongs to
* 🌍 **On-demand translation** — translate any guest message into your dashboard language with one click
* **No reply needed** — close a conversation without answering; it leaves your unread queue

### ✍️ Replying

* Write in the composer and hit **Send** (or press **Ctrl/Cmd + Enter**) — the reply goes out on the **same channel** the guest used
* 📎 **Attachments** — send PDFs, images, and videos (with upload progress)
* ✨ **AI draft** — one click generates a suggested reply based on the conversation and booking context. Review, edit if needed, send. See AI Advised Answers

{% hint style="info" %}
Replies via WhatsApp, SMS, and Email are sent exactly as written — they are **not** auto-translated by the platform. Write in the guest's language or use the AI draft, which answers in the guest's language automatically.
{% endhint %}

### 📄 Booking Details pane

While chatting, the right pane shows the guest's booking:

* Stay dates, guests, prices, and check-in data
* 📞 **Call guest** — one click to call the guest's phone number
* 🔗 **Open booking** — jump to the full Booking Details page
* ◀▶ Navigate between the guest's **multiple bookings** (returning guests, extensions)
* **Paid Add-ons** — displays if the guest has paid for **Early Check-In** or **Late Check-Out**

***

## 📚 In this section

How the AI reply suggestions work, what context they use, and how to get the best results.

***

## 🧭 Related

* Messages sent automatically (confirmations, reminders, door codes) → Automatic Messages
* Connect and configure your channels → Communication Channels