Ctrlk
For the complete documentation index, see llms.txt. This page is also available as Markdown.

Online Check-In / Guest Map

Your guests check in online before arrival — legal data, ID documents, and arrival info, collected automatically.

🪪 What is Online Check-In?

Every booking in OkupAI automatically gets its own guest check-in page:

https://checkin.okup.ai/guest/{BOOKING_ID}

Before arrival, your guests open the link and:

  • Enter their personal data — names, birth dates, nationalities, addresses

  • Upload ID documents

  • Set their expected arrival and departure times

  • Leave bed preferences or wishes

  • Request an invoice with their billing details

  • See your stay information — Wi-Fi, parking, restaurants, and services

Everything they submit lands in the Online Check-In Data section of Booking Details, ready for legal compliance and guest preparation.

🚀 Why it pays off

  • Legal registration, automated — for Austrian and German properties, check-in data feeds the official guest registration via Feratel

  • Invoices without back-and-forth — guests enter their own billing data

  • Prepared arrivals — you know arrival times and group details in advance; the ✓ badge in Live Messaging shows who has completed check-in

  • Trigger for automations — message rules can fire on Online Check-In completed, e.g. to send door codes only after the data is in

Send the check-in link automatically: create a message template that goes out right after the booking, and a reminder for guests who haven't completed check-in a few days before arrival.

🎨 Customizing the guest page

Open Properties → Online Check-In in the left menu and select one unit — the page content is configured per unit. Each card you fill appears on the guest page; empty cards are hidden automatically.

Card
What guests see

Wi‑Fi Information

Network and Password

Parking Information

Free text with formatting, images, and videos

Taxi Information

Your recommended taxi number

Restaurants

Recommended restaurants — name, description, and link

Activities

Recommended activities — name, description, and link

Head Image

An image or short video at the top of the check-in page

Additional Services

Optional paid add-ons — icon, service name, price, and details

Click Save per card to publish the changes.

Head Image uploads: images are converted to WebP automatically, max 5 MB for images and 25 MB for videos (JPG/PNG/WEBP, MP4/WEBM).

👀 Live Preview

The Preview panel on the right shows the guest page exactly as it will appear — switch between Phone view and Computer view with the Preview size toggle.

The preview uses a real booking, so it becomes available once the unit has at least one booking.

🧭 Next steps

PreviousStripe
NextMessaging