Reviews Management
Track guest ratings across all platforms — trends, scores per unit, and every single review.
⭐ Reviews page
Open Reviews in the left menu. OkupAI collects guest reviews from your connected platforms (Airbnb, Booking.com, …) and brings them together in one dashboard.
🔍 Filters
Every chart and table on the page follows the filters at the top:
Check-in date range — analyze a season, a year, or all time
Objects — one, several, or all units
Listing — narrow down to specific platform listings
Platforms — compare Airbnb vs Booking.com and others
The Objects and Listing filters now use a new dropdown component. This component allows you to easily select multiple options, search within the dropdown, and quickly select or deselect all options.
📈 Average Rating
A trend chart of your average review score over time — your quality at a glance.
Use it to spot:
Seasonal dips (e.g. heating issues in winter)
The impact of changes (new cleaning team, renovations)
Differences between platforms when filtered
📋 Listings Overview
A sortable table of your listings and their review performance:
Listing ID
The platform listing identifier
Property
Your unit name
Platform
Where the listing is published
Number of reviews
Review count in the selected range
Last booked
Latest booking date for the listing
Average overall score
Average review score
Group by — group rows by Listing, Property, or Platform
🔍 Search within the table
Every column is sortable
🏆 Overall Score by Object
A bar chart comparing the overall review score of your units, with three views:
Top — your best performers
Bottom — the units that need attention
All — the full portfolio
Ideal for spotting which unit is dragging your average down.
📝 Recent Reviews
The full list of individual reviews, paginated:
Date
When the review was left
Object
The reviewed unit
Rating
The guest's score
Comment
The written review text
Booking
Link to the related booking
From here you can jump straight to the guest's Booking Details — the review also appears there, connected to the stay.
The Recent Reviews table is part of the Advanced feature set. If your plan doesn't include reviews, the page shows an upgrade option instead.
➡️ Related
Reviews arrive automatically from platforms connected in Channels Management
Each review is linked to its booking in Booking Details
Track guest ratings across all platforms — trends, scores per unit, and every single review.
⭐ Reviews page
Open Reviews in the left menu. OkupAI collects guest reviews from your connected platforms (Airbnb, Booking.com, …) and brings them together in one dashboard.
🔍 Filters
Every chart and table on the page follows the filters at the top:
Check-in date range — analyze a season, a year, or all time
Objects — one, several, or all units
Listing — narrow down to specific platform listings
Platforms — compare Airbnb vs Booking.com and others
📈 Average Rating
A trend chart of your average review score over time — your quality at a glance.
Use it to spot:
Seasonal dips (e.g. heating issues in winter)
The impact of changes (new cleaning team, renovations)
Differences between platforms when filtered
📋 Listings Overview
A sortable table of your listings and their review performance:
Listing ID
The platform listing identifier
Property
Your unit name
Platform
Where the listing is published
Number of reviews
Review count in the selected range
Last booked
Latest booking date for the listing
Average overall score
Average review score
Group by — group rows by Listing, Property, or Platform
🔍 Search within the table
Every column is sortable
🏆 Overall Score by Object
A bar chart comparing the overall review score of your units, with three views:
Top — your best performers
Bottom — the units that need attention
All — the full portfolio
Ideal for spotting which unit is dragging your average down.
📝 Recent Reviews
The full list of individual reviews, paginated:
Date
When the review was left
Object
The reviewed unit
Rating
The guest's score
Comment
The written review text
Booking
Link to the related booking
From here you can jump straight to the guest's Booking Details — the review also appears there, connected to the stay.
The Recent Reviews table is part of the Advanced feature set. If your plan doesn't include reviews, the page shows an upgrade option instead.
➡️ Related
Reviews arrive automatically from platforms connected in Channels Management
Each review is linked to its booking in Booking Details
Track guest ratings across all platforms — trends, scores per unit, and every single review.
⭐ Reviews page
Open Reviews in the left menu. OkupAI collects guest reviews from your connected platforms (Airbnb, Booking.com, …) and brings them together in one dashboard.
🔍 Filters
Every chart and table on the page follows the filters at the top:
Check-in date range — analyze a season, a year, or all time
Objects — one, several, or all units
Listing — narrow down to specific platform listings
Platforms — compare Airbnb vs Booking.com and others
📈 Average Rating
A trend chart of your average review score over time — your quality at a glance.
Use it to spot:
Seasonal dips (e.g. heating issues in winter)
The impact of changes (new cleaning team, renovations)
Differences between platforms when filtered
📋 Listings Overview
A sortable table of your listings and their review performance:
Listing ID
The platform listing identifier
Property
Your unit name
Platform
Where the listing is published
Number of reviews
Review count in the selected range
Last booked
Latest booking date for the listing
Average overall score
Average review score
Group by — group rows by Listing, Property, or Platform
🔍 Search within the table
Every column is sortable
🏆 Overall Score by Object
A bar chart comparing the overall review score of your units, with three views:
Top — your best performers
Bottom — the units that need attention
All — the full portfolio
Ideal for spotting which unit is dragging your average down.
📝 Recent Reviews
The full list of individual reviews now supports infinite scrolling:
Date
When the review was left
Object
The reviewed unit
Rating
The guest's score
Comment
The written review text
Booking
Link to the related booking
Scroll down to load more reviews automatically. From here you can jump straight to the guest's Booking Details — the review also appears there, connected to the stay.
The Recent Reviews table is part of the Advanced feature set. If your plan doesn't include reviews, the page shows an upgrade option instead.
➡️ Related
Reviews arrive automatically from platforms connected in Channels Management
Each review is linked to its booking in Booking Details