Cleaning

See how well your cleaning teams perform — automatically, from your guest reviews.

Open it via Staff → Cleaning in the left menu. Use Filter Check-In (date range) and Select Properties to narrow the view.

No manual scoring needed: OkupAI reads the cleanliness scores from your guest reviews and attributes them to the team that cleans each unit.

📈 Performance charts

Individual Cleaning Team Trends — one team's scores over time; switch between Cleaning Score and Overall Score
Cleaning Team Performance Comparison — all teams side by side, to see who is ahead

One row per team:

Column

What it shows

Team

The team name

Avg Cleaning Score

Average cleanliness rating from guest reviews

Total Reviews

How many reviews the score is based on

Excellence Rate

Share of reviews scoring 8+ out of 10 — consistency of high quality

Properties

Number of units assigned to the team

Activity Level

High / Medium / Low, based on recent reviews

Last Review

When the team was last rated

Click View Details to open the team's page — see Cleaning Teams.

Click Add a new cleaning team
Information — enter the Name of the cleaning team and optionally a Team Client (link the team to one of your Property Owners)
Mapping — under Team Objects Access, click units to move them between Available Units and Selected
Click Create a new cleaning team

➡️ Next steps