Damages

Report, track, and resolve property damages — with photos and videos attached.

Open it via Staff → Damages in the left menu. Use Filter Created (date range) to narrow everything down.

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📊 Damage KPIs & charts

Four cards summarize the situation:

KPI	What it shows
Damages (30d)	Damages reported in the last 30 days
Open Damages	Damages not yet solved
Resolution Rate	Share of reported damages already solved
Avg Resolution (days)	How long solving a damage takes on average

Four charts show trends: Monthly Damages Reported, Status Distribution, Current Open Damages by Property, and Resolution Time.

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📋 Damages Register

Every damage as a table row: Created, Property, Status, Media, and Description. Use the status filter (All / Open / Solved) to focus on what still needs attention, and click the media icons to open the attached images or videos.

Click a row to open and edit the damage — update the description, add media, change the assignee, mark it solved, or use Delete damage to remove it permanently.

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➕ Report a new damage

1. Click Add a new damage

2. Base information — choose the Property and optionally an Assigned to maintenance user

3. Describe the damage under New damage description

4. Upload Media — click or drag & drop; images and videos are supported

5. Click Create damage

When you select a property, the modal also lists the open damages for the selected property — so you can check whether the issue was already reported before creating a duplicate.

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➡️ Next steps

• Check your teams' work quality on the Cleaning page

• Review property basics in Property Settings