Automatic Messages

Send the right message to every guest — automatically.

🤖 Automatic Messages

Automatic Messages let OkupAI communicate with your guests without you lifting a finger: booking confirmations, check-in instructions, door codes, review requests — all sent at the right moment, in the guest's language, on the right channel.

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🧩 How it works

Automation is built from two pieces:

Piece	What it defines	Example
Template	What is sent — text, languages, images, variables	"Hi {{guest_name}}, here is your door code: {{unit_door_code}}"
Rule	When, where & how it is sent	1 day before check-in, at 19:00, via WhatsApp

One template can power many rules — write the content once, deliver it across all your units and channels.

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📚 In this section

Message Templates

Create reusable messages with multiple languages, images, and dynamic variables for guest, booking, property, and access-code data.

🧩Automatic Message Rules

Define the delivery logic: trigger events (booking, check-in, checkout, online check-in completed), timing, channels, and conditions — including bulk creation across units.

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⚡ Typical setup in 4 messages

A proven starting point for most hosts:

1. Booking confirmation — sent immediately after booking

2. Online check-in reminder — 3 days before arrival, only if check-in not yet completed

3. Arrival instructions with door codes — 1 day before check-in at 19:00

4. Checkout instructions + review request — morning of departure

Every automated message for a booking is visible in its Booking Details page — sent, scheduled, and skipped messages included.

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🧭 Related

• Reply to guests manually in Live Messaging

• Configure delivery channels in Communication Channels