🧩 Automatic Message Rules
Automatic Message Rules define when, where, and how a message template is sent.
A template defines the content.
A rule defines the logic.
You can attach multiple rules to the same template.
🧠 How rules work
Each rule is linked to one template
Each rule applies to one unit
Each rule defines one timing
If you want to reuse the same template for multiple units or timings, simply add multiple rules.
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One template → many rules
This keeps your messaging consistent and easy to manage.
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➕ Adding a new rule
Open an existing Message Template
Scroll to Associated Rules
A rule editor appears below the template.
⚙️ Rule settings (explained)
Internal name for your reference.
Choose something descriptive, for example:
Welcome – Booking confirmation
Select which unit this rule applies to.
This defines where the template is sent.
If you want the same message for multiple units, create one rule per unit.
Choose how the message is sent:
Platform (Airbnb, Booking.com, etc.)
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Platform messages are sent via the booking platform.
WhatsApp, SMS, and Email are sent directly and are not auto-translated.
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Inactive → rule is paused
Useful if you want to temporarily stop messages without deleting the rule.
⏰ Trigger event (most important)
The trigger event defines which moment in time the rule is based on.
Available options:
Send the message relative to when the guest booked.
Typical use:
immediate welcome message
🧾 Online Check-In completed
Send the message relative to when the guest completes online check-in.
Typical use:
🛎 Check-in date
Send the message relative to the arrival date.
Typical use:
🚪 Checkout date
Send the message relative to the departure date.
Typical use:
⏱ Timing configuration
These fields work together to define exact timing.
How much time relative to the trigger event?
Choose the unit for the offset:
Used only for check-in and checkout dates, since those are full-day events.
📌 Timing examples
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Example 1 – Booking confirmation
➡️ Message is sent immediately when the booking is created
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Example 2 – Check-in reminder
➡️ Message is sent 1 day before arrival at 19:00
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Example 3 – Online check-in completion
Trigger: Online Check-In completed
➡️ Message is sent immediately after the guest finishes check-in
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Example 4 – Post-booking follow-up
➡️ Message is sent 2 hours after booking
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🔍 Optional conditions
Condition: Online check-in already filled
Send only if not filled yet
Useful for reminders.
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This prevents sending reminders to guests who already completed online check-in.
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Send even if trigger is in the past
Controls what happens if the rule timing is no longer possible.
Example:
Rule: Send 7 days before check-in
Guest books 1 day before arrival
Options:
Enabled (green) → message is sent immediately
Disabled (red) → message is skipped
✅ Saving the rule
If active, the rule is now live and will trigger automatically.
🧠 Best practices
Start rules as Inactive while testing
Avoid overlapping rules with identical timing
Use conditions to prevent unnecessary messages